Scitus is building the UK's leading AI customer service platform for franchised car dealerships — starting with missed call recovery and expanding into the full service department communication layer.
Service advisors are managing customers at the counter, updating job cards, and chasing parts — while the phone rings unanswered. The cause is structural, not a failure of your team. No dealership is staffed to handle everything simultaneously, and no customer will wait. When they can't get through, they call another garage within minutes.
Every unanswered service call is handled instantly by AI — no customer reaches voicemail and gives up. Works 24/7, including out-of-hours.
The customer receives a text within seconds confirming their enquiry is captured. This single message keeps the booking window open and stops them calling a competitor.
Trained on UK automotive language — MOT, service plans, courtesy cars, warranty repairs. Captures the right information from every caller, every time.
Sentiment analysis detects frustrated or repeat callers and flags them for immediate priority callback — before a bad experience becomes a 1-star review.
Simple daily view of every AI-handled call: what the customer needed, sentiment flags, and follow-up status. One click to mark as done.
Rank all your sites by miss rate and call volume. Spot outliers instantly. Make staffing and process decisions with real data, not guesswork.
Your service line is busy or closed. The call diverts to Scitus automatically.
Our voice agent handles the enquiry — MOT, service booking, courtesy car, general query.
Customer acknowledged within seconds. The booking window stays open.
Call appears with full context, sentiment flags, and customer intent.
Your team calls back with everything they need. The customer stays with you.
| Metric | Conservative | Mid-Range |
|---|---|---|
| Missed calls caught / month | ~80 | ~100 |
| Qualified service leads (35%) | ~28 | ~35 |
| Bookings converted (20%) | 5–6 | ~7 |
| Revenue recovered | £1,500–1,700 | ~£2,240 |
| Estimated ROI | 5–6× | 7–8× |
Estimated return on a mid-range performing site — and that's single-visit revenue only.
A retained service customer is typically worth £300–£800 per year in repeat visits, parts, and MOT renewals. The lifetime value of each recovered booking is substantially higher.
Every missed call answered by AI. Instant SMS. Service manager dashboard. Live within 48 hours, no DMS changes required.
WhatsApp integration, automated MOT and service reminders, two-way messaging, and channel preference learning. The product becomes proactive.
AI looks up customer records, checks vehicle history, and writes service bookings directly into your Dealer Management System. End-to-end automation.
Proprietary voice AI fine-tuned on real UK dealership conversations. Multi-site group dashboards, sales department AI, and OEM reporting integration.
Every missed call is a customer who wants to give you money. Most dealerships just don't know how many they're losing.
We're onboarding dealerships now. Live within 48 hours, no IT project required.